Question 1

VPN will not connect or keeps dropping

Accepted Answer

1. Open speedtest.net and confirm you have internet at all. No network = no VPN.
2. Try VPN over a mobile hotspot (4G from your phone). Does it work? Then your provider or router is blocking VPN at protocol level.
3. Check your laptop's clock. If more than 5 minutes off, many VPNs refuse to connect (certificate validation).
4. Fully restart your laptop. VPN clients dislike hibernation cycles.
5. Try a different VPN protocol (toggle TCP/UDP) if the client supports it.

When to bring us in: 
VPN works for colleagues but not for you, or keeps dropping after 5 minutes? Call us; likely a config or routing issue we can solve fast.

Question 2

VPN connects but corporate folders are unreachable

Accepted Answer

1. In Explorer, type \server-name instead of your mapped drive (X:, Y:). Works? Drive mapping is broken, not the connection.
2. Open a command prompt and "ping server-name". Get an IP back? No IP = DNS does not work over your VPN.
3. Fully disconnect and reconnect the VPN. Resolves a large share of DNS issues.
4. Log off Windows and back in. Sometimes refreshes mapped drives in a new context.

When to bring us in: 
Persistent issue? Ask us to check the DNS and split-tunnel settings on your VPN. One-time fix.

Question 3

Home PC slow on VPN, fast at the office

Accepted Answer

1. Run speedtest.net without VPN, then with. Up to roughly 20-30% loss is normal depending on protocol and server location; more than 50-70% means something is off.
2. In your VPN client look for "pick the nearest server". You may be on one in another country.
3. Wired instead of Wi-Fi on your home router. Wi-Fi jitter is amplified dramatically by VPN.
4. Ask IT whether "split tunnel" is on; only corporate traffic over VPN, the rest goes direct. If not, your YouTube also routes through the office.

When to bring us in: 
All remote workers slow at once? VPN server itself is full. We can look at capacity and advise.

Question 4

I cannot print to the office printer from home

Accepted Answer

1. Do you really need an office print from home, or can it go via email/PDF to a colleague at the office?
2. Have a home printer? Use that. Corporate print-server over VPN is technically annoying and rarely worth it.
3. Ask IT whether "Universal Print" or "Cloud Print" is available. That works without VPN printer wiring.

When to bring us in: 
No workable alternative? We can see if a Cloud-print setup fits your infra. One-time configuration, never bothered again.

Question 5

New laptop: how do I get VPN working?

Accepted Answer

1. Ask IT for the VPN installer file or a download link plus credentials or a config file. Without those two, no chance of self-install.
2. Install as administrator: right-click > "Run as administrator". Many VPN clients demand this for the networking part.
3. Set the laptop clock to automatic (Settings > Time & Language). Wrong clock blocks certificate validation.
4. Test on the office LAN first. Then home. Step by step makes troubleshoot easier.
5. First-time 2FA pairing: have your phone ready for the QR code. Once paired, just 6 digits per login.

When to bring us in: 
For Managed IT clients we install via remote standard. Not a client? Call or email; one-time install takes 20 minutes. DIY tinkering often eats an evening.

Question 6

Error code 53003 when signing in from home

Accepted Answer

1. Read the message carefully. It often names the policy responsible, sometimes only the code is shown.
2. Check Entra > Sign-in logs > find your attempt. Under Conditional Access you see which policy returned "Failure" and on which condition.
3. Common causes: laptop not compliant in Intune (missed a recent update), sign-in from a country outside Named Locations, MFA claim expired on this device.
4. Quick fix for a colleague abroad: admin can add a Named Location for the IP range, or exclude the account from the policy temporarily.
5. For "device not compliant": have the user open Company Portal and force a sync. Wait 5 to 15 minutes and retry.

When to bring us in: 
If the admin is unreachable and the user has to work, you need a break-glass account to amend policies. Set up before, not during a crisis. We can configure this as a one-off.

Question 7

2FA fails at VPN login

Accepted Answer

1. Check your phone time. Must be automatic, not manual. Microsoft/Google Authenticator are very sensitive to drift.
2. Open Authenticator, pick the account, watch the 30-second timer. Jumping fast or stuck? Time issue.
3. Remove and re-pair the 2FA account. Ask IT for a new QR code (1 minute of work).
4. Push-notification auth? Check the phone allows push (no "Do Not Disturb", no background restrictions on the app).
5. SMS codes? Confirm the phone has reception. No network = no code.

When to bring us in: 
We can issue a temporary backup code for emergencies and re-roll the 2FA pairing. Five minutes of work; saves an hour of manual reinstall.

Question 8

Second monitor at home: how to connect and configure?

Accepted Answer

1. Check the ports on your laptop: HDMI, DisplayPort, or USB-C with "DisplayPort Alt Mode". USB-C with video usually has a display icon next to the port.
2. Connect, press Windows + P, choose "Extend" (not "Duplicate", which mirrors the same content).
3. Settings > System > Display: drag the screens so the virtual layout matches the physical one (otherwise you have to drag your mouse "left" for the right screen).
4. For long days: same resolution and brightness on both. Different scaling gives headaches.
5. No free port? A USB-C dock with HDMI works on most modern laptops for 80-150 euro.

When to bring us in: 
For Managed-IT clients we supply setups that work: monitor + dock + cables on the home workspace, reimbursed via the employer.

Question 9

Video call stutters or pixelates, especially on VPN

Accepted Answer

1. Ask IT whether "split tunnel" is on. Ideally video traffic does NOT go through VPN, because Teams servers sit close and VPN forces a detour.
2. Test without VPN: one meeting outside office hours with VPN off. Big improvement? VPN routing is the issue.
3. Wired instead of Wi-Fi on your home router. Wi-Fi jitter is amplified through VPN.
4. Close cloud syncs (OneDrive, Dropbox) during the call. They share VPN bandwidth with video.
5. Lower video quality (Teams: three dots > Device settings > Video > Advanced settings) as a fallback.

When to bring us in: 
If the call is bad without VPN too: home internet issue (see /support/wifi-en-netwerk). With VPN: we can set up split-tunnel for you.

Question 10

VPN client stopped working after last night Windows update

Accepted Answer

1. Check Device Manager > Network adapters. A yellow triangle on the VPN adapter points to a driver that did not survive the update.
2. Uninstall the VPN client fully (Programs and Features, or installer /uninstall). Reboot.
3. Reinstall the latest version of the client, not the one you had. Vendors usually ship a fix-release a few days into a Windows cycle.
4. Still broken, check whether WinTUN or WinTAP is properly registered. WireGuard and some clients ship a separate adapter installer.
5. If nothing works, roll back the Windows update via Settings > Windows Update > Update history > Uninstall updates. Temporary, the update returns.

When to bring us in: 
Whole department locked out after patch Tuesday: tell us, we push a new client version via Intune for the group. Beats 12 people calling separately.

Question 11

VPN drops every hour and needs to reconnect

Accepted Answer

1. Note exactly how often it drops. Precisely 1, 8 or 12 hours is a policy setting, not a fault.
2. Save your work more often while this persists.
3. Check whether reconnecting resumes your work without apps logging in again.
4. Turn on "auto-reconnect" or "always-on" in the VPN client if available.

When to bring us in: 
We can extend session duration in your VPN policy or smooth out the re-auth flow. This is a setting, not a bug.

Question 12

Internet only works when VPN is off

Accepted Answer

1. Disconnect VPN, verify internet works, then reconnect. Sometimes just a bad start.
2. Open speedtest.net with VPN on. No response? The VPN route is blocking all DNS.
3. Ask IT if split-tunnel is on. Without split-tunnel ALL traffic goes through VPN; if internet drops entirely with VPN on, the issue is DNS or routing at the gateway side.
4. Restart your laptop with the VPN client fully closed and try again.

When to bring us in: 
We can route only office traffic over VPN (split-tunnel) or fix DNS resolvers in policy. Both are quick.

Question 13

VPN connects but only some systems are reachable

Accepted Answer

1. List which apps or shares work and which do not.
2. Try a ping to a working server and a non-working one. Compare results.
3. Fully disconnect and reconnect VPN. Routes get pulled again.
4. Check whether it is always the same group of systems failing. Useful information for IT.

When to bring us in: 
Send us the list of what works and what does not. We change one routing rule and it is fixed.

Question 14

VPN works everywhere except at home, since the new internet provider

Accepted Answer

1. Check public IP on a site like ip.nl and compare with the WAN address on the router. If they differ and the WAN IP starts with 100.64.x.x, you are behind CGNAT.
2. Call the ISP and request a public IPv4. With some it is a free toggle, with others a small monthly fee. Ask explicitly, not "VPN broken".
3. No public IP available, switch to a VPN protocol that handles NAT traversal better. WireGuard and IKEv2 typically beat classic IPsec behind CGNAT.
4. IPv6 as alternative, if your VPN server has an IPv6 endpoint. CGNAT only affects IPv4, IPv6 is end-to-end.
5. Temporary fallback: hotspot via phone (4G/5G is often CGNAT too, but different paths), or a Tailscale/ZTNA overlay that traverses CGNAT.

When to bring us in: 
For a fully remote team you do not want one-by-one ISP calls. A ZTNA overlay (Tailscale, Cloudflare Access) fixes this structurally. Ask us for a comparison.

Question 15

VPN does not work on hotel or cafe Wi-Fi

Accepted Answer

1. First sign in to the hotel portal (splash page) before starting VPN.
2. In the VPN client try switching to TCP on port 443 if available.
3. If not, share your phone's 4G/5G and use that hotspot.
4. Avoid "open" Wi-Fi for work; use an ad-hoc hotspot from your phone.

When to bring us in: 
Travel a lot and hit this often? We set up a VPN profile over port 443. It passes almost every captive portal.

Question 16

VPN killswitch blocks home printer or NAS

Accepted Answer

1. Disconnect VPN briefly to confirm the printer works without it.
2. In the VPN client look for "local network access" or "allow LAN" and enable it.
3. Reconnect VPN and test again. The printer should reappear.
4. If that fails, print with VPN off and keep work tasks for when VPN is on.

When to bring us in: 
No "allow LAN" option visible? Then it is locked by your employer's policy. We can change it.

Question 17

VPN client starts slowly, hangs on "connecting..."

Accepted Answer

1. Fully exit the VPN client via the system tray (right-click > quit), not just the window.
2. Restart your laptop once a day at the start. Many Windows VPN clients glitch after sleep.
3. Check if multiple servers/profiles are selected. Try picking one explicitly.
4. Update the VPN client if an update is available.

When to bring us in: 
Hangs longer than 30 seconds every time? We check whether the right "primary server" is set for you.

Question 18

Traffic exits via a VPN server in another country

Accepted Answer

1. Open a browser and search "what is my ip". Wrong country? You are on the wrong VPN exit.
2. Open your VPN client and explicitly choose the Dutch server or "closest".
3. Disconnect and reconnect. Sometimes a client sticks on an old region.
4. Mention this to your IT contact if it repeats; could be DNS or geo-routing.

When to bring us in: 
Defaulting to a foreign server is not normal. We can set the correct region binding for your team.

Question 19

VPN slow abroad, file transfers take ages

Accepted Answer

1. Test without VPN first: speedtest.net. Then compare with VPN on.
2. Pick the nearest server in the client, not always the "home" one.
3. Switch to UDP if available; often faster than TCP over long distances.
4. Work on large files offline and batch-sync them later.

When to bring us in: 
Travel often to Asia or the Americas? We can set up a regional VPN endpoint closer by.

Question 20

VPN does not connect from abroad

Accepted Answer

1. Verify internet works without VPN on the hotel or SIM card.
2. Try a protocol on port 443 if your client has it.
3. Work offline where possible and sync once you are home.
4. Align with IT before departure on which countries are problematic.

When to bring us in: 
Planning a trip to a country known for this? Call us in advance; we will build a workable solution for the road.

Question 21

Set up work MFA alongside your personal Google Authenticator

Accepted Answer

1. Open your existing Authenticator app (Microsoft or Google) on your phone.
2. Choose "add account" or "+" inside the app.
3. Scan the QR code your work environment shows when setting up MFA.
4. Give the account a clear name like "Work - Microsoft".
5. Save backup or recovery codes somewhere safe (not on the same phone).

When to bring us in: 
Unsure whether your employer requires Microsoft Authenticator specifically or accepts others? Ask us or your IT contact before setting it up.

Question 22

Which connection should I use at home: cable or Wi-Fi

Accepted Answer

1. Workspace near the router? Run an Ethernet cable. More stable than any Wi-Fi.
2. No cable possible? Place the router within sight, no walls in between.
3. Use the 5 GHz band, not 2.4 GHz, if your router offers both.
4. Avoid Wi-Fi extenders with the same name; they switch unpredictably during calls.

When to bring us in: 
Live somewhere cable really is not an option? We advise on mesh routers or a powerline that does work for remote work.

Question 23

Two monitors via dock will not both work

Accepted Answer

1. Swap the two monitor cables on the dock. One port may work better than the other.
2. Check that both monitors use HDMI or both DisplayPort; mixing often causes issues.
3. In Windows: right-click desktop > display settings > "detect".
4. Fully disconnect the dock (unplug USB-C), wait 10 seconds, reconnect.
5. Update the dock driver via the manufacturer if one monitor stays black.

When to bring us in: 
Same problem after all this? Call us; the dock may not provide enough power or might be missing a firmware update.

Question 24

Test mic and camera before a call

Accepted Answer

1. Open Teams or Zoom and go to the audio and video settings.
2. Speak out loud. See the mic bar move? Good.
3. Open or turn on your camera and check the preview appears.
4. Test the speaker with the test-tone button.
5. Do this 5 minutes before the day's first call, not 30 seconds.

When to bring us in: 
Pre-flight check keeps stalling on something vague? We set your audio and video defaults so it just works next time.

Question 25

Switching headset mid-call does not go smoothly

Accepted Answer

1. Connect your new headset first, then switch the input in Teams or Zoom. Not the other way around.
2. In the meeting open audio settings (often a chevron next to the mic button) and explicitly pick the new device.
3. Avoid mid-call swaps between Bluetooth and USB; those cause drop-outs.
4. Prefer a wired USB headset for calls; Bluetooth for listening.

When to bring us in: 
Always stalls on the same headset brand? Email us the model; some are truly incompatible with Teams and we want to flag those up front.

Question 26

People cannot hear me or only faintly in meetings

Accepted Answer

1. In Teams or Zoom open the audio dropdown and check which mic is actually selected.
2. Speak out loud and watch the meter move. No movement = wrong mic.
3. Manually switch to the correct mic and speak again.
4. On Windows click the speaker icon bottom-right and check the input there too.

When to bring us in: 
Hit this every meeting? We pin one microphone as default so it does not keep switching.

Question 27

Screen share works but my video has no sound

Accepted Answer

1. Stop the current share and start again from the same meeting.
2. In Teams or Zoom: under screen share find "include computer sound" or "share system audio".
3. Confirm with one participant that they hear audio before continuing.
4. On Mac this sometimes needs an extra audio driver; watch for Zoom's prompt.

When to bring us in: 
Checkbox is not visible in your version? Ask us to update the Teams or Zoom app; you are probably on an old release.

Question 28

Background blur slows my laptop in meetings

Accepted Answer

1. Turn off blur or virtual background in meeting settings.
2. Close heavy apps during the call (browser tabs, Spotify, OneDrive sync).
3. On slow Wi-Fi use camera only, no blur.
4. Pick a physical neutral background if you still want to look tidy on screen.

When to bring us in: 
Laptop runs hot and loud every meeting? We look at whether an upgrade or replacement makes sense.

Question 29

Notifications pop up during screen sharing

Accepted Answer

1. Turn on "focus assist" or "do not disturb" in Windows or macOS before sharing.
2. In Teams: set your status to "presenting" or "do not disturb".
3. Close private tabs and messengers (WhatsApp Web, personal mail) before sharing.
4. Share a single window, not your entire screen, when possible.

When to bring us in: 
Want this automatic when a meeting starts? We can script that via Teams or Outlook integration.

Question 30

Install work mail or Teams on my personal phone

Accepted Answer

1. Ask your employer whether work apps on a personal phone are allowed. Some require an MDM profile.
2. Install only the official Microsoft or Google work apps, not alternatives.
3. Disable automatic backup for work apps in iCloud or Google Backup.
4. Keep personal and work accounts strictly separated within each app.
5. On loss or replacement of the phone: notify IT immediately so they invalidate the work session.

When to bring us in: 
Unsure whether you should do this at all? Ask your IT contact or us; this is policy, not one-size-fits-all.

Question 31

Sign out of my work account on all devices at once

Accepted Answer

1. Log in to your work portal via a browser on your current laptop.
2. Go to account settings and look for "active sessions" or "sign out everywhere".
3. Click the button that signs out everywhere.
4. Change your password right after, just in case.
5. Sign back in on the devices you actively use.

When to bring us in: 
Cannot find the option or your employer uses SSO where you cannot do this yourself? Call us; we force it globally from our side.

Question 32

Laptop changes hands, what do I do about passwords

Accepted Answer

1. Sign out of every account the previous owner used (browser, Teams, Outlook).
2. Change your work password right after taking it into use.
3. Re-enrol MFA with your own phone, not the previous owner's.
4. Remove old browser profiles and password managers from the system.
5. Ask IT for a clean re-image if you have any doubt about what is still on it.

When to bring us in: 
A truly clean start almost always deserves a reinstall. We do it quickly and set your apps up properly.

Question 33

My neck or back hurts after a day of working from home

Accepted Answer

1. Set your screen so the top edge is at eye height; stack books under it if needed.
2. Forearms horizontal on the desk, shoulders relaxed, elbows at 90 degrees.
3. Feet flat on the floor or on a rest, knees at 90 degrees.
4. Stand up every hour. One meeting standing is fine.
5. Add an external mouse and keyboard if you use a laptop; using the laptop screen and keys together is always wrong.

When to bring us in: 
Does your employer offer a home-office furniture budget? We advise what is worth it and what is marketing fluff.

Question 34

Have VPN connect automatically at startup

Accepted Answer

1. Open your VPN client and look for "start with Windows" or "auto-connect on launch".
2. Enable it and quit the client fully. Test at the next reboot.
3. Want VPN to connect outside the office automatically too? Enable "connect on untrusted network" if available.
4. Combine with remembering MFA for 8 or 12 hours if your policy allows.

When to bring us in: 
Option missing or locked? We can roll out "always-on VPN" via policy on all company laptops.

Question 35

Camera on or off when joining a meeting

Accepted Answer

1. Mute on entry: always. Otherwise the meeting starts with your noise.
2. Camera in a big meeting (10+ attendees): off unless you are speaking.
3. In a 1-on-1 or small team: camera on.
4. Do not feel obliged to be on camera constantly if your network is bad; audio-only is fine.

When to bring us in: 
Not an IT issue. But if you switch often and forget, we can pin Teams or Zoom defaults for you.

Question 36

Which VPN protocol fits us: WireGuard, OpenVPN or IKEv2?

Accepted Answer

1. WireGuard: light tunnel, low latency, few options.
2. OpenVPN: more config, works through strict firewalls (TCP/443).
3. IKEv2: fast reconnect on Wi-Fi to 4G handoff.

When to bring us in: 
We benchmark protocols on your network and help choose.

Question 37

ZTNA sounds enterprise. Does Zero Trust fit SMB?

Accepted Answer

1. Identity + device check on every session.
2. Per-app access instead of full tunnel.
3. Logging per app, not per IP range.

When to bring us in: 
We run a ZTNA feasibility check and pilot.

Question 38

Tailscale, Twingate or Cloudflare WARP, which fits?

Accepted Answer

1. Tailscale for mesh between laptops and NAS.
2. Twingate for strict app segmentation.
3. WARP if you are already on Cloudflare.

When to bring us in: 
We pilot one with a test group and compare.

Question 39

Internal domain resolves differently on-site vs over VPN.

Accepted Answer

1. VPN client config: domain-list for internal.tld.
2. Test: nslookup internal and public host.
3. Avoid suffix overlap with public domains.

When to bring us in: 
We set up split-DNS and test edge cases.

Question 40

Can VPN run only on weekdays or for specific apps?

Accepted Answer

1. Per-app VPN: only Outlook, Teams, ERP through tunnel.
2. Time-based profile in endpoint management.
3. On-demand rule on DNS lookup or IP range.

When to bring us in: 
We configure per-app or conditional rules in your MDM.

Question 41

Laptop must always be on VPN, even before login.

Accepted Answer

1. Device tunnel with machine cert, not user creds.
2. User tunnel layers on top for app access.
3. Test: AD reachable without user login.

When to bring us in: 
We roll out always-on with device certificates.

Question 42

Password+OTP for VPN feels weak. Can we use certificates?

Accepted Answer

1. Roll out device cert via MDM.
2. Optionally combine user cert for two-layer.
3. Maintain revocation list when laptops are lost.

When to bring us in: 
We stand up PKI or integrate with existing CA.

Question 43

VPN slow but no idea where it pinches.

Accepted Answer

1. tracert (Windows) or traceroute (mac/linux) to internal host.
2. Compare hop latency in and out of tunnel.
3. First hop = ISP, middle = backbone, end = company.

When to bring us in: 
We analyze traceroute output and address the hop.

Question 44

Some sites half-load via VPN, others fine.

Accepted Answer

1. Test ping with don't-fragment and rising size.
2. Lower MTU on VPN interface (often 1380-1420).
3. MSS-clamp at gateway as alternative.

When to bring us in: 
We measure and tune MTU/MSS.

Question 45

UDP VPN fragments and big files stall.

Accepted Answer

1. Switch to TCP mode temporarily to isolate.
2. Enable path-MTU discovery on gateway.
3. If stubborn: smaller MTU on tunnel.

When to bring us in: 
We debug fragmentation with packet capture.

Question 46

VPN choppy on Wi-Fi, fine on cable.

Accepted Answer

1. ping -t gateway: look for loss spikes.
2. Switch Wi-Fi channel and band (5 or 6 GHz).
3. Temporarily use cable to rule VPN in or out.

When to bring us in: 
We measure Wi-Fi and tune channel or AP placement.

Question 47

After VPN disconnect, no internet or intranet.

Accepted Answer

1. Reboot usually clears it.
2. route print (Win) / netstat -rn: find tunnel routes.
3. Manual route delete or ipconfig release/renew.

When to bring us in: 
We patch the VPN client or ship a cleanup script.

Question 48

Home printer (HP, Brother) unreachable when VPN is up.

Accepted Answer

1. Split-tunnel rule for local subnet (192.168.x.x).
2. Or use vendor cloud (HP Smart, Brother iPrint).
3. If killswitch: explicitly whitelist local networks.

When to bring us in: 
We set up split-tunnel or cloud print.

Question 49

RDP session stutters at home, especially on mouse moves.

Accepted Answer

1. Check upload speed (often 10x lower than download).
2. RDP graphics settings lower (color, animations).
3. Enable bandwidth detection in RDP client.

When to bring us in: 
We tune RDP profiles or consider Citrix/AVD.

Question 50

USB token or barcode scanner does not work in RDP/Citrix.

Accepted Answer

1. RDP client: local resources, redirect USB.
2. Citrix Workspace: USB policy on delivery group.
3. HID-keyboard emulation of scanner as plan B.

When to bring us in: 
We test the device and set redirect policy.

Question 51

Hybrid: not everyone has a fixed desk. How do we manage seats?

Accepted Answer

1. Tools: Microsoft Places, Robin, Envoy.
2. Reserve via Outlook or Teams.
3. Link parking or locker to booking.

When to bring us in: 
We pick and roll out a hot-desk tool.

Question 52

When Slack Huddle, when Teams call?

Accepted Answer

1. Huddle: quick tune-in, screen share, no default recording.
2. Teams: invite, guests, recording, AI notes.
3. Stay consistent per meeting type.

When to bring us in: 
We draft a tailored meeting guideline.

Question 53

Too many status meetings. Async updates?

Accepted Answer

1. Format: goal, progress, blockers, ask.
2. Drop link in project channel with TLDR.
3. Follow up with text comments, not a new meeting.

When to bring us in: 
We introduce an async-update format and tooling.

Question 54

Colleagues in other zones, scheduling gets messy.

Accepted Answer

1. Outlook: enable extra time-zone bar in calendar.
2. Tool: World Time Buddy or Calendly with TZ detect.
3. Define 2-3 overlap hours as meeting window.

When to bring us in: 
We set calendar policy and tools.

Question 55

Calendar booked solid, no focus time.

Accepted Answer

1. Outlook/Google: recurring focus block in work hours.
2. Status: do not disturb + Teams DND.
3. Team rule: do not overwrite focus blocks.

When to bring us in: 
We facilitate the agreement and configure tools.

Question 56

Teams call quality drops when VPN is on.

Accepted Answer

1. Split-tunnel for Microsoft IP ranges and URLs.
2. Open Teams call stats (Ctrl+Alt+Shift+F1).
3. Verify with VPN on and off.

When to bring us in: 
We roll out Microsoft's recommended split-tunnel.

Question 57

External monitor on Mac is blurry or way too small.

Accepted Answer

1. Displays: scaled, pick a readable resolution.
2. On 1440p external on MacBook: try BetterDisplay.
3. Check refresh rate: 60Hz vs 30Hz via HDMI adapter.

When to bring us in: 
We test cable, dock and settings for crisp output.

Question 58

Lid closed = call drops, even on dock.

Accepted Answer

1. Windows: power options, do nothing on lid close.
2. macOS: clamshell mode (display + power + input).
3. Watch heat build-up on closed laptop.

When to bring us in: 
We set power policy via MDM.

Question 59

Dock half-works: one display, no Ethernet, or no charge.

Accepted Answer

1. Check laptop port: TB3, TB4 or USB4.
2. Cable matters: TB-certified, right length.
3. Check dock firmware update.

When to bring us in: 
We match dock, cable and laptop.

Question 60

Personal Mac and work PC share keyboard and mouse.

Accepted Answer

1. Logitech Flow: free with Logi keyboard/mouse.
2. Synergy: cross-platform, paid.
3. Watch BYOD policy: clipboard sharing can leak.

When to bring us in: 
We check against security policy and configure.

Question 61

IPv6 on home router: is the firewall tight?

Accepted Answer

1. Router panel: IPv6 firewall on, default deny inbound.
2. Test with online IPv6 port scan (your IP).
3. When in doubt: disable IPv6 on work laptop.

When to bring us in: 
We scan the home network and help harden.

Question 62

Smart bulbs and doorbell on the same Wi-Fi as work laptop.

Accepted Answer

1. Router: enable guest network with client isolation.
2. Move IoT devices to guest SSID.
3. Work laptop stays on main SSID.

When to bring us in: 
We segment the home network cleanly.

Question 63

Can I just check work mail on a hotel PC?

Accepted Answer

1. Use your phone or work laptop, even if awkward.
2. Emergency: webmail in incognito + sign out + clear cache.
3. Then change password from a safe environment.

When to bring us in: 
We arrange a travel laptop or secure browser stick.

Question 64

Guest wants to present, room camera must stay open.

Accepted Answer

1. HDMI ingest to room system, no audio from laptop.
2. Or: guest joins meeting share-only.
3. Test with external guest beforehand, not on the spot.

When to bring us in: 
We pick an ingest box and test with scenarios.

VPN and remote work