VPN will not connect or keeps dropping
Two main causes: your home internet or the VPN server. One quick test separates them.
Try this first
- 1Open speedtest.net and confirm you have internet at all. No network = no VPN.
- 2Try VPN over a mobile hotspot (4G from your phone). Does it work? Then your provider or router is blocking VPN at protocol level.
- 3Check your laptop's clock. If more than 5 minutes off, many VPNs refuse to connect (certificate validation).
- 4Fully restart your laptop. VPN clients dislike hibernation cycles.
- 5Try a different VPN protocol (toggle TCP/UDP) if the client supports it.
When to bring us in
VPN works for colleagues but not for you, or keeps dropping after 5 minutes? Call us; likely a config or routing issue we can solve fast.
See also
- VPN connects but corporate folders are unreachableConnection says "green" but your network drives will not open. Almost always a DNS or routing issue.
- Home PC slow on VPN, fast at the officeThree suspects: home internet, VPN server limits, or routing that takes a long detour.
- I cannot print to the office printer from homeGood news: that is usually intentional. VPN for data, local printer for paper.
None of the above fits?
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