Skip to content
Vectel
Support/VPN and remote work

USB token or barcode scanner does not work in RDP/Citrix.

USB redirection must be on at client and host. Some devices never redirect.

Try this first

  1. 1RDP client: local resources, redirect USB.
  2. 2Citrix Workspace: USB policy on delivery group.
  3. 3HID-keyboard emulation of scanner as plan B.

When to bring us in

We test the device and set redirect policy.

See also

None of the above fits?

Describe your situation below. We pass your input plus the steps you already saw to our AI and return tailored next-step advice. If it's too risky to DIY, we'll say so.

Who are you?

For the AI question we need your email and company, so we can follow up if the AI gets stuck, and to prevent abuse.

Limited to 2 questions per hour and 5 per day, kept lean so the AI stays useful. For more, contacting us directly works better for you and us.

Or skip the DIY entirely

Our Managed IT clients do not look these things up. One point of contact, a fixed monthly price, resolved within working hours.

Bring us inHow Managed IT works