Teams call quality drops when VPN is on.
Teams media should not go through the tunnel. Microsoft advises split-tunnel for 365.
Try this first
- 1Split-tunnel for Microsoft IP ranges and URLs.
- 2Open Teams call stats (Ctrl+Alt+Shift+F1).
- 3Verify with VPN on and off.
When to bring us in
We roll out Microsoft's recommended split-tunnel.
See also
- VPN will not connect or keeps droppingTwo main causes: your home internet or the VPN server. One quick test separates them.
- VPN connects but corporate folders are unreachableConnection says "green" but your network drives will not open. Almost always a DNS or routing issue.
- Home PC slow on VPN, fast at the officeThree suspects: home internet, VPN server limits, or routing that takes a long detour.
None of the above fits?
Describe your situation below. We pass your input plus the steps you already saw to our AI and return tailored next-step advice. If it's too risky to DIY, we'll say so.
Or skip the DIY entirely
Our Managed IT clients do not look these things up. One point of contact, a fixed monthly price, resolved within working hours.