Lid closed = call drops, even on dock.
Default sleep-on-lid can be disabled on AC power with dock.
Try this first
- 1Windows: power options, do nothing on lid close.
- 2macOS: clamshell mode (display + power + input).
- 3Watch heat build-up on closed laptop.
When to bring us in
We set power policy via MDM.
See also
- VPN will not connect or keeps droppingTwo main causes: your home internet or the VPN server. One quick test separates them.
- VPN connects but corporate folders are unreachableConnection says "green" but your network drives will not open. Almost always a DNS or routing issue.
- Home PC slow on VPN, fast at the officeThree suspects: home internet, VPN server limits, or routing that takes a long detour.
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