Scan-to-email cuts off on big documents
Mail servers (especially Microsoft 365) cap attachments. Scanners do not know and stop halfway.
Try this first
- 1Split the document in two scans (first 20 pages, then the rest). Sent as two emails.
- 2Lower scan resolution from 600 to 300 dpi. For text, 300 is fine and the file is a third of the size.
- 3Scan in black-and-white if colour is unnecessary. Four times smaller.
- 4Ask IT to raise the scanner account's outbound limit (some tenants are still on 25 MB; default is 35 MB).
- 5For regular big scans: scan-to-OneDrive or scan-to-network-share is more robust than mail.
When to bring us in
For scanners that are critical (legal, medical, financial), a proper scan-to-cloud setup is wise. We do this regularly; one afternoon and you are set for years.
See also
- Printer suddenly not foundFor everyone at once: print server or network. For one person: local Windows driver or expired authorisation.
- Print job stuck in queue, nothing happensA stuck queue blocks all subsequent prints. Cleaning takes two minutes.
- Scanner no longer sends emails (scan-to-email)Almost always: the account the scanner uses had its password expire, or the mail provider blocks old protocols.
None of the above fits?
Describe your situation below. We pass your input plus the steps you already saw to our AI and return tailored next-step advice. If it's too risky to DIY, we'll say so.
Or skip the DIY entirely
Our Managed IT clients do not look these things up. One point of contact, a fixed monthly price, resolved within working hours.