Scanner no longer sends emails (scan-to-email)
Almost always: the account the scanner uses had its password expire, or the mail provider blocks old protocols.
Try this first
- 1Ask IT which email account the scanner uses. Test whether you can send a message manually with it.
- 2Microsoft 365 has "SMTP basic auth" disabled for new tenants; old scanners stop working there. Needs OAuth or an SMTP relay.
- 3Account password expired? Renew, and update in the scanner settings.
- 4Mail seems to send but never arrives: check the recipient's spam folder and the domain reputation. Scanners are a classic spoof vector.
When to bring us in
Scan-to-email setups often need an SMTP relay or separate service account. One-time configuration, years of peace. Call us if you do not know which route fits.
See also
- Printer suddenly not foundFor everyone at once: print server or network. For one person: local Windows driver or expired authorisation.
- Print job stuck in queue, nothing happensA stuck queue blocks all subsequent prints. Cleaning takes two minutes.
- One color is missing in the print, or stripes show upMechanical issue: a clogged print head or empty cartridge. Not IT software.
None of the above fits?
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