Issue a credit note or correct the original invoice?
Bookkeeping-wise always a credit note, never edit the original. Editing a sent invoice breaks the audit trail and is not legal once it has been issued.
Try this first
- 1Confirm amount and reason for credit with the customer (return, invoice error, retrospective discount).
- 2Create a credit note in your package referencing the original invoice number, use a separate sequence or negative format.
- 3Book the credit on the same accounts and VAT rates as the original, otherwise your VAT return is off.
- 4Send the credit note to the customer, even if they already paid, it is a formal document.
- 5If you refund, book it as a payment against the credit note's open item, not as a stand-alone expense.
When to bring us in
For multiple credit notes or a return from an earlier year, we can help process it correctly in the return.
See also
- Switching from Exact Online to Yuki, open items and history do not matchPackage migrations stumble on ledger mapping and open AR/AP. Without a mapping table you lose context.
- Twinfield to Exact, dimensions and cost centres go missingTwinfield uses dimensions, Exact uses cost centres and projects. The mapping is not one-to-one.
- Accountant asks for RGS mapping, your ledger does not follow RGSRGS is the Dutch standard chart that SBR filings and accountant software expect. Without mapping, every year-end is manual.
None of the above fits?
Describe your situation below. We pass your input plus the steps you already saw to our AI and return tailored next-step advice. If it's too risky to DIY, we'll say so.
Or skip the DIY entirely
Our Managed IT clients do not look these things up. One point of contact, a fixed monthly price, resolved within working hours.