We have multiple printer brands, can we still do follow-me printing?
Vendor-native follow-me (HP Access Control, Canon uniFLOW, Ricoh Streamline NX) only works within one brand. For mixed fleets you use PaperCut, Equitrac, or Microsoft Universal Print Secure Release. They speak all brands in one console.
Try this first
- 1Inventory: which MFPs and which brand is the majority. Under 4 devices of one brand: skip vendor-native, too expensive per device.
- 2PaperCut MF (on-prem) or Hive (cloud) is the common mixed-fleet answer. Supports HP, Canon, Ricoh, Sharp, Toshiba, Konica Minolta, Xerox, Brother and Lexmark.
- 3For M365-centric orgs without heavy finishing: Universal Print Secure Release. Fewer finishing options, no extra server.
- 4One identifier across the fleet: badge or PIN. Not half-and-half, you lose people.
- 5Plan a one-week pilot per site. People pick up pull-printing fast if release works well, but three broken release stations in one day breaks trust.
When to bring us in
For mixed fleets with 4+ MFPs, PaperCut Hive or MF is almost always the best price/function. We deploy it with badge rollout and a short briefing.
See also
- Printer suddenly not foundFor everyone at once: print server or network. For one person: local Windows driver or expired authorisation.
- Print job stuck in queue, nothing happensA stuck queue blocks all subsequent prints. Cleaning takes two minutes.
- Scanner no longer sends emails (scan-to-email)Almost always: the account the scanner uses had its password expire, or the mail provider blocks old protocols.
None of the above fits?
Describe your situation below. We pass your input plus the steps you already saw to our AI and return tailored next-step advice. If it's too risky to DIY, we'll say so.
Or skip the DIY entirely
Our Managed IT clients do not look these things up. One point of contact, a fixed monthly price, resolved within working hours.