ADF picks multiple pages or slips
ADF pickup and separation pad are wear items.
Try this first
- 1Compare page counter in service menu with rated life
- 2Replace pickup roller and separation pad as kit
- 3Reset counter
When to bring us in
Schedule per 50k-100k scans instead of ad hoc.
See also
- Printer suddenly not foundFor everyone at once: print server or network. For one person: local Windows driver or expired authorisation.
- Print job stuck in queue, nothing happensA stuck queue blocks all subsequent prints. Cleaning takes two minutes.
- Scanner no longer sends emails (scan-to-email)Almost always: the account the scanner uses had its password expire, or the mail provider blocks old protocols.
None of the above fits?
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Or skip the DIY entirely
Our Managed IT clients do not look these things up. One point of contact, a fixed monthly price, resolved within working hours.