A4 prints on A3 or vice versa, tray message keeps coming back
Almost always: the document is set to A3 or the driver is pointed at the wrong tray. The printer is doing what it was told.
Try this first
- 1Open the document > File > Page Setup. A4 or A3? Adjust and save.
- 2At print time: hit 'Properties' or 'Preferences' and pick the correct tray explicitly.
- 3Getting 'load A4 in tray 1' while A4 is loaded? The printer thinks it is A3. Open the tray, push the paper guides snug against the stack, close. It re-measures.
- 4Mixed-format offices: put a sticker with the size on each tray. Sounds simple, kills most of these issues.
When to bring us in
Lots of A3/A4 mixed work? A good MFP with automatic tray detection saves time every week. Ask us for contract advice.
See also
- Printer suddenly not foundFor everyone at once: print server or network. For one person: local Windows driver or expired authorisation.
- Print job stuck in queue, nothing happensA stuck queue blocks all subsequent prints. Cleaning takes two minutes.
- Scanner no longer sends emails (scan-to-email)Almost always: the account the scanner uses had its password expire, or the mail provider blocks old protocols.
None of the above fits?
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