EU B2B invoice charged VAT, customer refuses to pay
EU B2B with a valid VAT number means VAT is reverse-charged to the buyer. No VAT on the invoice, but the 'reverse charge' label.
Try this first
- 1Validate the customer VAT number via VIES and log the date
- 2Set the reverse-charge rate on the customer card, not per invoice
- 3Include 'BTW verlegd / Reverse charge' on the invoice
- 4Booking: line 3b on the VAT return plus ICP listing
When to bring us in
If the VAT number is invalid in VIES, charge NL VAT and let the customer reclaim via the refund procedure.
See also
- Switching from Exact Online to Yuki, open items and history do not matchPackage migrations stumble on ledger mapping and open AR/AP. Without a mapping table you lose context.
- Twinfield to Exact, dimensions and cost centres go missingTwinfield uses dimensions, Exact uses cost centres and projects. The mapping is not one-to-one.
- Accountant asks for RGS mapping, your ledger does not follow RGSRGS is the Dutch standard chart that SBR filings and accountant software expect. Without mapping, every year-end is manual.
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