Agent mode, computer use, AI that takes action by itself
Models that can click on your PC or send mail are productive and risky. Control depends on what you let them do.
Try this first
- 1Start with read-only actions. An agent that 'checks my calendar and suggests three slots' is safer than one with send-mail rights.
- 2Externally impactful actions (send mail, order, pay) always need user confirmation. A 'YES' button is a cheap brake.
- 3Log what the agent did and review weekly the first month. Drift comes slowly and bites later.
- 4Test on a sandbox account before letting an agent loose on a primary mailbox. One round of 'mail everyone' is hard to undo.
- 5Keep scope narrow. An agent filling a specific form works better than one that 'can do anything on your computer'. The latter is also a security disaster.
When to bring us in
An agent did something it should not have: stop it, preserve logs, mail us. This class of incident grows in 2026.
See also
- Can I paste a customer file or email into ChatGPT?Depends on the account and settings. Free ChatGPT and a Team tenant behave very differently from what most people assume.
- I want a one-page AI policy for my teamA real one-pager beats a thick document nobody reads. Four headers and concrete examples.
- How do I tell if an AI answer is made up?Models sound confident even when they are wrong. A few habits catch most mistakes.
None of the above fits?
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