Small team to SMB, which IT transitions hit around ten people
Ad-hoc personal tools break. Time for central management, shared processes, and someone who explicitly owns IT.
Try this first
- 1Turn on device management (Microsoft Intune or Jamf for Mac, or the Google equivalent). Ten unmanaged laptops become ten different configurations.
- 2Build a roles-and-rights matrix. Who has access to what. Up to this point "everyone has everything" was fine; from now on it is a risk.
- 3Centralise SaaS purchasing. One or two people can buy tools, and everything goes through one accounting category. Otherwise a year on you have twelve SaaS subscriptions nobody tracks.
- 4Assign an internal IT point of contact. Not necessarily a dedicated role; the most-tech-leaning office manager works, but officially. Otherwise everything keeps landing on the founder.
- 5Pick an external MSP or support partner for the things outside in-house knowledge (firewall, backup, security incident response). A good contract is cheaper than firefighting at an hourly rate.
When to bring us in
The classic moment for a call. Ten to twenty people is exactly the zone where poorly organised IT hurts, while a few hours of planning sets the next five years right.
See also
- First IT setup as a freelancer, what do you actually needNot everything at once. One laptop, a mailbox on your own domain, a password manager, a backup. That covers the first year.
- Hiring your first employee, what IT to arrange before day oneLaptop, account, mailbox, access to the right folders. In that order, not all of it at 9 a.m. on day one.
- Moving to a new office, IT checklistInternet and power have the longest lead times. Plan at least three months out, not three weeks.
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