Cancelled the subscription, but the tool keeps living in our data
You cancelled, billing stopped, but third-party tools (Zapier, a CRM, a processor) still use a proxy account that was never technically disabled. It runs silently.
Try this first
- 1List all tools ever linked to the cancelled system. Search admin logs for "Connected apps" or "API keys" before you leave.
- 2Revoke all API tokens and OAuth grants before the cancel date. Skip this and you get surprises after billing stops.
- 3Service accounts or "integration users" with their own mailbox: identify them. Often named "automation@company.com" or "zapier-bot". Treat as normal offboarding.
- 4Webhooks the other way: if the cancelled tool pushed to you, close the endpoint so you no longer receive historical data you should not retain.
- 5Document in an offboarding checklist for the tool. Next cancellation it becomes a tickbox, not archeology.
When to bring us in
On older integrations, nobody remembers what runs where. We can run a short audit on your M365 and Google Workspace OAuth grants, plus your main integration platforms (Zapier, Make, n8n). Half a day.
See also
- New hire has an account but cannot reach Outlook or TeamsAn M365 account without a license is an empty shell. Assigning takes a few clicks, but picking the right plan pays off long-term.
- Employee left, but their email must be retainedPulling the license straight away starts a 30-day timer on the mailbox. The right route keeps access to the mail without paying for the license.
- We pay for licenses nobody usesBetween leavers, duplicate plans, and test accounts there is often 10-20% wasted license spend. A usage report exposes it fast.
None of the above fits?
Describe your situation below. We pass your input plus the steps you already saw to our AI and return tailored next-step advice. If it's too risky to DIY, we'll say so.
Or skip the DIY entirely
Our Managed IT clients do not look these things up. One point of contact, a fixed monthly price, resolved within working hours.