Scan to network folder returns 'access denied'
Almost always: the scanner uses a service account that lacks write rights, or the password expired.
Try this first
- 1Ask IT which account the scanner uses to write to the share.
- 2Test whether you can write to the folder with that account (Ctrl+Shift+right-click on Explorer > 'Run as different user').
- 3Can't write? Folder permissions issue. Can write? The password on the scanner has expired.
- 4On Windows shares: SMBv1 is off on modern servers. Old scanners need SMBv2/v3; some models cannot and need a relay share.
When to bring us in
Scan-to-share is a recurring chore on every server rollout. We set up a service account with the right permissions and SMB settings. One-time fix, years of peace.
See also
- Printer suddenly not foundFor everyone at once: print server or network. For one person: local Windows driver or expired authorisation.
- Print job stuck in queue, nothing happensA stuck queue blocks all subsequent prints. Cleaning takes two minutes.
- Scanner no longer sends emails (scan-to-email)Almost always: the account the scanner uses had its password expire, or the mail provider blocks old protocols.
None of the above fits?
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