Want to know if issue is in printer or computer
Self-test page from the panel rules out PC and network.
Try this first
- 1Menu, Reports or Information, Configuration / Status Page
- 2Print without PC
- 3Compare: skew or streaks means printer fault
When to bring us in
Self-test looks fine, issue is driver, queue or application.
See also
- Printer suddenly not foundFor everyone at once: print server or network. For one person: local Windows driver or expired authorisation.
- Print job stuck in queue, nothing happensA stuck queue blocks all subsequent prints. Cleaning takes two minutes.
- Scanner no longer sends emails (scan-to-email)Almost always: the account the scanner uses had its password expire, or the mail provider blocks old protocols.
None of the above fits?
Describe your situation below. We pass your input plus the steps you already saw to our AI and return tailored next-step advice. If it's too risky to DIY, we'll say so.
Or skip the DIY entirely
Our Managed IT clients do not look these things up. One point of contact, a fixed monthly price, resolved within working hours.