Unknown printer or driver unavailable for new OS
Generic / Text Only or Microsoft IPP Class Driver often works for basic printing.
Try this first
- 1Add printer, pick 'Generic / Text Only' for pure text
- 2Or 'Microsoft IPP Class Driver' for network printer
- 3Test simple Notepad print
When to bring us in
Basics work but no tray select or duplex, vendor driver still needed.
See also
- Printer suddenly not foundFor everyone at once: print server or network. For one person: local Windows driver or expired authorisation.
- Print job stuck in queue, nothing happensA stuck queue blocks all subsequent prints. Cleaning takes two minutes.
- Scanner no longer sends emails (scan-to-email)Almost always: the account the scanner uses had its password expire, or the mail provider blocks old protocols.
None of the above fits?
Describe your situation below. We pass your input plus the steps you already saw to our AI and return tailored next-step advice. If it's too risky to DIY, we'll say so.
Or skip the DIY entirely
Our Managed IT clients do not look these things up. One point of contact, a fixed monthly price, resolved within working hours.