We want secure print and cost reporting, is PaperCut Hive right for us?
For SMBs with 5 to 100 users, PaperCut Hive (cloud, no server) is usually a good fit. Pull-printing, mobile print, cost per department, and no Windows server to maintain.
Try this first
- 1Check if your MFPs support a Hive embedded app. HP, Konica Minolta, Ricoh, Sharp, Toshiba and Xerox cover most models.
- 2Decide how users release: badge (RFID), PIN at the MFP, or mobile app. Badge has the least friction but needs a card reader.
- 3Plan a hand-out moment. Hive only really lands when everyone has stood at the MFP once to release a job. Otherwise 'just print' stays the default.
- 4Set up cost codes if you bill per project or client. Not everyone needs it, lawyers and architects usually do.
- 5Review the monthly report. The value is seeing how many prints (often a meaningful share) never get released, not just the technology.
When to bring us in
We deliver Hive as a scoped project. Reckon one workday rollout for a typical SMB fleet, plus a short staff session.
See also
- Printer suddenly not foundFor everyone at once: print server or network. For one person: local Windows driver or expired authorisation.
- Print job stuck in queue, nothing happensA stuck queue blocks all subsequent prints. Cleaning takes two minutes.
- Scanner no longer sends emails (scan-to-email)Almost always: the account the scanner uses had its password expire, or the mail provider blocks old protocols.
None of the above fits?
Describe your situation below. We pass your input plus the steps you already saw to our AI and return tailored next-step advice. If it's too risky to DIY, we'll say so.
Or skip the DIY entirely
Our Managed IT clients do not look these things up. One point of contact, a fixed monthly price, resolved within working hours.