The reception or queue group rings everyone or nobody
Queues use a ring policy: everyone at once, round-robin, or first-to-pick wins. A wrong policy creates chaos.
Try this first
- 1Ask us or your admin which ring policy is active. 'Ring all' is loud, 'longest idle' is calmer.
- 2Confirm you are in the right group. In Teams: profile picture > Settings > Calls > see groups you belong to.
- 3Want to opt out? Set your status to DND or sign out of the queue in Teams.
- 4For longer queues, hold music or a message helps to keep callers on the line.
When to bring us in
Want to change the ring policy, group membership, or hold message? We adjust that in the PBX; send us the desired setup.
See also
- Work and personal apps blur together on the same phoneAndroid Enterprise and iOS-with-Intune can enforce a work profile, isolating business apps in a separate container.
- Setting up Microsoft 365 on a new phoneOutlook, Teams, and OneDrive run smoothest if you install Authenticator first and sign the others in afterwards.
- Moving Authenticator to a new phoneMicrosoft Authenticator has built-in cloud backup. Run it before wiping the old device, otherwise everything has to be re-added by hand.
None of the above fits?
Describe your situation below. We pass your input plus the steps you already saw to our AI and return tailored next-step advice. If it's too risky to DIY, we'll say so.
Or skip the DIY entirely
Our Managed IT clients do not look these things up. One point of contact, a fixed monthly price, resolved within working hours.