My hotspot does not work or keeps dropping
Tethering is sensitive to plan, battery state, and the Wi-Fi band. Three small adjustments usually fix it.
Try this first
- 1Check that your plan allows tethering. Some business bundles disable it by default; ask your admin.
- 2Set the hotspot to 2.4 GHz instead of 5 GHz if older laptops cannot connect.
- 3Plug the phone into the charger. Many phones throttle the hotspot below a battery threshold.
- 4Give the hotspot a short name (no emoji, no accents) and a password of at least 8 characters.
- 5Reset network settings on the phone if it stops handing out IP addresses.
When to bring us in
If tethering works with a personal device but not the corporate laptop, there is a policy or VPN issue; we can fix that remotely.
See also
- Work and personal apps blur together on the same phoneAndroid Enterprise and iOS-with-Intune can enforce a work profile, isolating business apps in a separate container.
- Setting up Microsoft 365 on a new phoneOutlook, Teams, and OneDrive run smoothest if you install Authenticator first and sign the others in afterwards.
- Moving Authenticator to a new phoneMicrosoft Authenticator has built-in cloud backup. Run it before wiping the old device, otherwise everything has to be re-added by hand.
None of the above fits?
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