Call quality stutters: choppy audio, delay, or echo
VoIP is sensitive to jitter and packet loss. Three small checks catch most of it.
Try this first
- 1Test on a wired connection instead of Wi-Fi. Wi-Fi with other busy devices introduces jitter.
- 2Close heavy downloads or video streams on the network; they eat capacity.
- 3In Teams: during a call > three dots > Device settings > pick the right mic and speaker. Echo often comes from a speaker the mic picks up.
- 4On a DECT headset: stay within 30 m of the base. Further away the signal collapses.
- 5Only one person affected 24/7? Test with a second headset to rule the first one out.
When to bring us in
If multiple colleagues hit it at once and wired has been tried, the internet uplink or the carrier is at fault; flag it to us.
See also
- Work and personal apps blur together on the same phoneAndroid Enterprise and iOS-with-Intune can enforce a work profile, isolating business apps in a separate container.
- Setting up Microsoft 365 on a new phoneOutlook, Teams, and OneDrive run smoothest if you install Authenticator first and sign the others in afterwards.
- Moving Authenticator to a new phoneMicrosoft Authenticator has built-in cloud backup. Run it before wiping the old device, otherwise everything has to be re-added by hand.
None of the above fits?
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