Call forwarding rules behave unexpectedly
Forwarding can be on at several layers: Teams, your phone, and the PBX. Conflicting layers cause odd behaviour.
Try this first
- 1Start in Teams or the dialler: Settings > Calls > Forwarding. Disable any active rule.
- 2On your phone: check 'Do Not Disturb' and 'Forward all calls'. A toggle here parks everything.
- 3PBX: admin-only. Ask whether a time-based rule is active (e.g. forwarding outside business hours).
- 4Test step by step: call yourself during and outside hours; destination should differ if rules are working.
When to bring us in
Need a new rule (e.g. forward all calls 12:00-13:00 to voicemail)? We configure it in the PBX; email us the preference.
See also
- Work and personal apps blur together on the same phoneAndroid Enterprise and iOS-with-Intune can enforce a work profile, isolating business apps in a separate container.
- Setting up Microsoft 365 on a new phoneOutlook, Teams, and OneDrive run smoothest if you install Authenticator first and sign the others in afterwards.
- Moving Authenticator to a new phoneMicrosoft Authenticator has built-in cloud backup. Run it before wiping the old device, otherwise everything has to be re-added by hand.
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