Documents open encrypted with no access
Sensitivity labels can force encryption. Outside the allowed group, you do not see the file even with SharePoint rights.
Try this first
- 1View the label attached to the file
- 2Ask the owner to add you to the label audience
- 3External sharing can be blocked by the label
- 4Test in browser; local Office can have stale cache
When to bring us in
If membership in the group does not unlock within reasonable time.
See also
- Outlook crashes or freezes on large attachmentsUsually the mailbox cache is the culprit, not Outlook itself. Shrinking or relocating usually helps within ten minutes.
- Teams: they cannot hear me, or I hear nothingIn our experience Teams usually picked the wrong audio device after a Windows update or a new headset.
- OneDrive has stopped syncingThe cloud icon is grey or has a warning. Locally changed files are not showing up for colleagues.
None of the above fits?
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