OneDrive has stopped syncing
The cloud icon is grey or has a warning. Locally changed files are not showing up for colleagues.
Try this first
- 1Click the OneDrive cloud in the system tray. Is there an error or a file flagged as conflicting? Click and follow the prompt.
- 2No cloud icon? Restart OneDrive: Windows key > "OneDrive" > open.
- 3On "sign in again": Settings > Account > "Unlink this PC", then sign back in with your work account.
- 4Check free disk space. Under ~1 GB OneDrive stops syncing. Free space, or set files to "Online only".
- 5A file with a quirky name (& or \ or #)? Rename it. OneDrive fails silently on illegal characters.
When to bring us in
Getting error codes like 0x8004... or 0x80070005? Send them to us; we will look them up.
See also
- Outlook crashes or freezes on large attachmentsUsually the mailbox cache is the culprit, not Outlook itself. Shrinking or relocating usually helps within ten minutes.
- Teams: they cannot hear me, or I hear nothingIn our experience Teams usually picked the wrong audio device after a Windows update or a new headset.
- A SharePoint file is held by someone for hoursThe lock persists long after the colleague closed it. Nobody else can edit.
None of the above fits?
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