Cisco Webex Calling or Microsoft Teams Phone for an NL SMB?
For SMB already running M365, Teams Phone is the default. Webex is stronger on call-center features and for orgs already on Cisco network and handsets.
Try this first
- 1If you already run M365 Business Premium and Teams is the meeting hub, pick Teams Phone with Operator Connect
- 2If you already run Cisco switches, Webex desk phones and a central receptionist with a big queue, pick Webex Calling
- 3Compare per-user-per-month including NL call minutes, not just list price
- 4In both cases ask if the partner has experience porting from your current provider
When to bring us in
International offices under different rules (DE, BE, FR): make the partner show per country that they can deliver and port numbers there.
See also
- Voys, BelXS or RoutIT, which cloud PBX fits?Three popular NL platforms, differences are admin UI, partner model and per-user price.
- Teams Phone: Calling Plan, Direct Routing or Operator Connect?Three ways to connect PSTN to Teams, cost and management differ a lot.
- 3CX: self-host on VPS or take 3CX cloud?Self-host saves licence, but you own SBC, backup and updates.
None of the above fits?
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