Power or internet drops, phones do nothing and customers keep calling
Classic copper kept ringing without power. VoIP does not. Plan in advance what happens to inbound calls when the office goes offline.
Try this first
- 1Set a time-condition or trunk failover in the PBX that diverts to mobile on no-registration
- 2Give key staff the mobile app tied to the company number as a fallback
- 3Put a UPS on the switch and the router, not just the server
- 4Test failover once a quarter by pulling the WAN cable
When to bring us in
For 24/7 reachability (care, security), a second internet line over different infra (4G/5G or a second ISP) is not a luxury.
See also
- Voys, BelXS or RoutIT, which cloud PBX fits?Three popular NL platforms, differences are admin UI, partner model and per-user price.
- Teams Phone: Calling Plan, Direct Routing or Operator Connect?Three ways to connect PSTN to Teams, cost and management differ a lot.
- 3CX: self-host on VPS or take 3CX cloud?Self-host saves licence, but you own SBC, backup and updates.
None of the above fits?
Describe your situation below. We pass your input plus the steps you already saw to our AI and return tailored next-step advice. If it's too risky to DIY, we'll say so.
Or skip the DIY entirely
Our Managed IT clients do not look these things up. One point of contact, a fixed monthly price, resolved within working hours.