Porting date missed or number stuck between old and new provider
Ports trip on registered legal name, an active contract with the losing provider, or a block not requested as a whole. Between submission and go-live you sit in a fragile window.
Try this first
- 1Check the registered name with the losing provider matches the KvK name, not a trade name
- 2Ask the new provider whether the port is validated by ACM routing, not just submitted
- 3Time the cutover for an off-peak hour, not Monday 9am
- 4Keep the old device or softphone on standby for one business day, in case the port falls back
When to bring us in
If the losing provider refuses due to an active contract, request the refusal in writing. ACM can mediate when the reason is not substantiated.
See also
- Voys, BelXS or RoutIT, which cloud PBX fits?Three popular NL platforms, differences are admin UI, partner model and per-user price.
- Teams Phone: Calling Plan, Direct Routing or Operator Connect?Three ways to connect PSTN to Teams, cost and management differ a lot.
- 3CX: self-host on VPS or take 3CX cloud?Self-host saves licence, but you own SBC, backup and updates.
None of the above fits?
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