Skip to content
Vectel
Support/Landline and VoIP

How do I build a clean IVR (menu)?

Short, max 4 options, and always an escape to a human.

Try this first

  1. 1Welcome message under 10 seconds, no marketing
  2. 2Max 4 choices, otherwise caller loses patience
  3. 3Option 0 or 9 always 'speak to agent' as fallback
  4. 4Different flow outside office hours with voicemail-to-email

When to bring us in

Customer complaints about IVR? Measure drop-off per level, usually it is menu depth.

See also

None of the above fits?

Describe your situation below. We pass your input plus the steps you already saw to our AI and return tailored next-step advice. If it's too risky to DIY, we'll say so.

Who are you?

For the AI question we need your email and company, so we can follow up if the AI gets stuck, and to prevent abuse.

Limited to 2 questions per hour and 5 per day, kept lean so the AI stays useful. For more, contacting us directly works better for you and us.

Or skip the DIY entirely

Our Managed IT clients do not look these things up. One point of contact, a fixed monthly price, resolved within working hours.

Bring us inHow Managed IT works