Old MFP decommissioned, hard disk holds scans
MFP HDD caches prints and scans, GDPR risk.
Try this first
- 1Run vendor 'Data Overwrite' / 'HDD Erase' per NIST SP 800-88 Rev. 1 (Clear/Purge)
- 2For SSD or self-encrypting drives: Crypto-Erase is the modern norm, faster and more effective than overwrite
- 3Or physically remove and destroy HDD (NIST 800-88 Destroy)
- 4Archive certificate of destruction
When to bring us in
Leased, supplier must deliver a wipe report aligned with NIST 800-88.
See also
- Printer suddenly not foundFor everyone at once: print server or network. For one person: local Windows driver or expired authorisation.
- Print job stuck in queue, nothing happensA stuck queue blocks all subsequent prints. Cleaning takes two minutes.
- Scanner no longer sends emails (scan-to-email)Almost always: the account the scanner uses had its password expire, or the mail provider blocks old protocols.
None of the above fits?
Describe your situation below. We pass your input plus the steps you already saw to our AI and return tailored next-step advice. If it's too risky to DIY, we'll say so.
Or skip the DIY entirely
Our Managed IT clients do not look these things up. One point of contact, a fixed monthly price, resolved within working hours.