Users keep typing email addresses on the MFP, error-prone and slow
An LDAP address book lets the MFP search directly in AD or Entra. Users type a name, get suggestions, pick the right address. Fewer typos, fewer emails to the wrong person.
Try this first
- 1Make (or reuse) an LDAP service account with read-only on the users OU. Not the same as the MFP login service account in audit-strict environments.
- 2On the MFP: configure LDAP address book with server, baseDN, bind DN, and which fields show (mail, displayName, phone).
- 3Test with a common name ('Jan'). Search results must be readable on the touchscreen.
- 4For Entra ID: most MFP vendors use Microsoft Graph, not LDAP. Configure the Graph connector via an Enterprise Application with User.Read.All permission.
- 5Set a sensible timeout (3-5 seconds). Too short and the search fails on slower ADs, too long and users think the MFP froze.
When to bring us in
Simple project: half a day including testing. Combine with MFP authentication rollout if it doesn't exist yet, saves a second visit.
See also
- Printer suddenly not foundFor everyone at once: print server or network. For one person: local Windows driver or expired authorisation.
- Print job stuck in queue, nothing happensA stuck queue blocks all subsequent prints. Cleaning takes two minutes.
- Scanner no longer sends emails (scan-to-email)Almost always: the account the scanner uses had its password expire, or the mail provider blocks old protocols.
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