After a driver update the printer works badly
Vendor driver updates break things regularly. Rolling back to the previous version is usually the fastest fix.
Try this first
- 1Settings > Bluetooth & devices > Printers > click the printer > 'Remove'.
- 2Go to the manufacturer site (HP, Canon, Brother, Xerox, Konica) and download the specific driver for your model. Not the generic one.
- 3During install: pick 'Custom' and disable auto-update or you'll be back here in two weeks.
- 4Still off? Try the 'PCL6' or 'PostScript' driver from the same vendor; they behave differently from the default 'host-based' build.
When to bring us in
On print servers we recommend testing a driver for a week on one machine before rolling out. We can set up that process if you have multiple printers.
See also
- Printer suddenly not foundFor everyone at once: print server or network. For one person: local Windows driver or expired authorisation.
- Print job stuck in queue, nothing happensA stuck queue blocks all subsequent prints. Cleaning takes two minutes.
- Scanner no longer sends emails (scan-to-email)Almost always: the account the scanner uses had its password expire, or the mail provider blocks old protocols.
None of the above fits?
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