Printer broken after Windows 11 23H2 or 24H2 update
Microsoft is closing the V3 print driver class for third-party drivers. On fresh Windows installs only IPP/Mopria or vendor IPP class drivers work. Old V3 PCL and PostScript drivers break after the update.
Try this first
- 1Check if the printer speaks IPP Everywhere or Mopria. HP, Brother, Canon, Epson, Ricoh, Xerox ship that as default on models from roughly 2020 onward.
- 2Remove the old V3 driver via Print Server Properties on the print server, Drivers tab. Otherwise it stays in package cache and gets pushed back out.
- 3Add the printer via Add Printer > 'The printer I want isn't listed' > 'Add a printer using a TCP/IP address or hostname'. Windows then picks the IPP class driver.
- 4For specific features (finishing, tray select, secure print) you often still need a vendor Universal Print Driver in V4 form. HP UPD, Canon UFR II, Ricoh PCL6 V4, Konica Minolta PCL/PS V4.
- 5Test features one by one: duplex, tray 2, secure print. V4 drivers differ subtly from V3, buttons are in different places.
When to bring us in
For 10+ printers this is a driver-stack project. We typically do it in one evening via GPO or Intune so everyone is on V4 the next morning.
See also
- Printer suddenly not foundFor everyone at once: print server or network. For one person: local Windows driver or expired authorisation.
- Print job stuck in queue, nothing happensA stuck queue blocks all subsequent prints. Cleaning takes two minutes.
- Scanner no longer sends emails (scan-to-email)Almost always: the account the scanner uses had its password expire, or the mail provider blocks old protocols.
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