Activating an eSIM on a new phone
An eSIM is a QR code or an activation code your carrier provides. No physical swap needed.
Try this first
- 1Request an eSIM activation from your carrier or admin. You get a QR code or a manual activation code.
- 2On the phone: Settings > Mobile networks > Add eSIM > scan QR code.
- 3Label the eSIM ('Work' or 'Personal') if you use dual SIM.
- 4Set which profile is default for data and which for calls so outgoing calls go from the right number.
- 5Do not save the QR code; it usually works only once.
When to bring us in
If activation fails or it says 'eSIM already in use', the carrier needs to release the profile; flag it to us or contact them.
See also
- Work and personal apps blur together on the same phoneAndroid Enterprise and iOS-with-Intune can enforce a work profile, isolating business apps in a separate container.
- Setting up Microsoft 365 on a new phoneOutlook, Teams, and OneDrive run smoothest if you install Authenticator first and sign the others in afterwards.
- Moving Authenticator to a new phoneMicrosoft Authenticator has built-in cloud backup. Run it before wiping the old device, otherwise everything has to be re-added by hand.
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