Inbound Teams Phone call does not ring
Routing depends on call queues, auto attendants and user licenses. A missing Phone System subscription breaks all of it.
Try this first
- 1Confirm the user has a Teams Phone Standard license
- 2Check call routing policy and auto-attendant targets
- 3Test direct ring versus via call queue
- 4Check Teams admin call analytics for failed calls
When to bring us in
If licenses and queues look fine but calls keep missing.
See also
- Outlook crashes or freezes on large attachmentsUsually the mailbox cache is the culprit, not Outlook itself. Shrinking or relocating usually helps within ten minutes.
- Teams: they cannot hear me, or I hear nothingIn our experience Teams usually picked the wrong audio device after a Windows update or a new headset.
- OneDrive has stopped syncingThe cloud icon is grey or has a warning. Locally changed files are not showing up for colleagues.
None of the above fits?
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