Office says 'no valid licence' while I am just working
Often the apps are signed in with a personal Microsoft account, or a licence has not propagated after a role or plan change.
Try this first
- 1Open Word or Excel > File > Account. 'Signed in as' should be your work mail, not hotmail/outlook.com.
- 2Click 'Sign out', close Word, reopen, and sign in with your work mail.
- 3In Account, click 'Update licence' (it may be hidden under 'Product information').
- 4No such button and still failing? Sign in to office.com and see if Word/Excel tiles appear there; that confirms whether the licence is assigned to you.
When to bring us in
For new roles or starters, licence assignment in the tenant often needs a check; mail us and we will adjust it directly.
See also
- Outlook crashes or freezes on large attachmentsUsually the mailbox cache is the culprit, not Outlook itself. Shrinking or relocating usually helps within ten minutes.
- Teams: they cannot hear me, or I hear nothingIn our experience Teams usually picked the wrong audio device after a Windows update or a new headset.
- OneDrive has stopped syncingThe cloud icon is grey or has a warning. Locally changed files are not showing up for colleagues.
None of the above fits?
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