Lawyer or accountant asks for retention policy on Gmail and Drive
Vault retention rules require Business Plus or Enterprise. Custom rules per OU or label possible.
Try this first
- 1Check license tier in admin (Vault not on Standard)
- 2Define retention policy: how long, which scope
- 3Set default retention for whole company
- 4Add custom rules per OU or search query
When to bring us in
On legal hold: set Vault Hold directly, retention rules do not override it.
See also
- We have backups but we do not know if they workA backup that cannot be restored is not a backup. Testing matters as much as taking the backup.
- Suspected ransomware: what to do RIGHT NOWThe first 30 minutes are critical. One wrong move spreads the damage. Read before acting.
- Someone accidentally deleted an important folderUsually fine to recover. The trick: do not save anything new on that drive until you know how.
None of the above fits?
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Our Managed IT clients do not look these things up. One point of contact, a fixed monthly price, resolved within working hours.