Someone accidentally deleted an important folder
Usually fine to recover. The trick: do not save anything new on that drive until you know how.
Try this first
- 1Check the user's Recycle Bin (Windows) or Trash (Mac). 70% of reports end here.
- 2On SharePoint/OneDrive: open the Recycle Bin via the web interface. Everything deleted within 30 days lives there.
- 3On a file server: look in the backup system for the most recent version of the folder. Request a restore rather than improvising.
- 4If it really was wiped from a local disk: stop writing to that disk (download nothing, save nothing) until you plan a recovery.
When to bring us in
For local drives with no backup, professional recovery is sometimes possible but expensive. Call before you fire up Recuva yourself; one wrong attempt can make recovery impossible.
See also
- We have backups but we do not know if they workA backup that cannot be restored is not a backup. Testing matters as much as taking the backup.
- Suspected ransomware: what to do RIGHT NOWThe first 30 minutes are critical. One wrong move spreads the damage. Read before acting.
- Our backup software has been failing for weeks and nobody noticedThis is how you discover you do not have a backup. Open the logs now, before the real disaster.
None of the above fits?
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