Choose hold music for the PBX, can I use any track or do I owe Buma?
Mainstream radio hits played to waiting callers fall under Buma/Stemra (NL collecting society) rights. For SMB, a royalty-free library or a platform with cleared rights is more practical.
Try this first
- 1Pick a royalty-free music library, for example a PBX vendor licence or music-as-a-service provider.
- 2Alternate your own recorded company message with instrumental loops, not vocals.
- 3Test volume and compression, the phone line cuts a lot of low and high frequencies.
- 4Do not stream radio as hold music, even 'just in the background', that is a real licence issue.
When to bring us in
Unsure about a specific track's licence: contact Buma/Stemra or pick a library that documents coverage.
See also
- Voys, BelXS or RoutIT, which cloud PBX fits?Three popular NL platforms, differences are admin UI, partner model and per-user price.
- Teams Phone: Calling Plan, Direct Routing or Operator Connect?Three ways to connect PSTN to Teams, cost and management differ a lot.
- 3CX: self-host on VPS or take 3CX cloud?Self-host saves licence, but you own SBC, backup and updates.
None of the above fits?
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