Text-to-speech for IVR prompts, good enough quality?
Modern TTS (Microsoft, Google, ElevenLabs) is good enough for functional prompts, still noticeably 'machine' on brand prompts. For welcome: live voice, for system prompts TTS is fine.
Try this first
- 1Distinguish 'brand prompts' (welcome, names) from 'system prompts' (queue position).
- 2Brand prompts by a voice pro or a consistent colleague.
- 3System prompts via TTS, easier updates (new text, no studio).
- 4Match the TTS voice to the brand: warm, neutral, formal.
When to bring us in
Lots of updates to the welcome text (campaigns, hours): real voice for evergreen, TTS for the variable part.
See also
- Voys, BelXS or RoutIT, which cloud PBX fits?Three popular NL platforms, differences are admin UI, partner model and per-user price.
- Teams Phone: Calling Plan, Direct Routing or Operator Connect?Three ways to connect PSTN to Teams, cost and management differ a lot.
- 3CX: self-host on VPS or take 3CX cloud?Self-host saves licence, but you own SBC, backup and updates.
None of the above fits?
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