Bilingual welcome message (NL and EN) for the IVR.
For SMB with international customers, 'press 1 for English' is standard. Keep it short and use the same voice for NL and EN, or deliberately different ones, not a half-half mix.
Try this first
- 1Shorten the message to one sentence per language, not a bilingual paragraph.
- 2Hire a voice pro or use a good TTS for consistency.
- 3Put option 1 on the dominant language of your audience so the majority gets through faster.
- 4Test with a Dutch and a non-Dutch caller to hear how it actually lands.
When to bring us in
English call volume is low: skip the language choice and play NL only, lower drop rate.
See also
- Voys, BelXS or RoutIT, which cloud PBX fits?Three popular NL platforms, differences are admin UI, partner model and per-user price.
- Teams Phone: Calling Plan, Direct Routing or Operator Connect?Three ways to connect PSTN to Teams, cost and management differ a lot.
- 3CX: self-host on VPS or take 3CX cloud?Self-host saves licence, but you own SBC, backup and updates.
None of the above fits?
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Or skip the DIY entirely
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