Suddenly cannot dial out, inbound still works
Prepaid trunk balance empty, or unpaid invoice with provider.
Try this first
- 1Check balance and invoice status in PBX or provider portal
- 2Set auto top-up to prevent recurrence
- 3For business trunks use postpaid + credit limit, not prepaid
- 4Enable notification mail when balance drops below X euro
When to bring us in
Provider blocked you wrongly? Escalate by phone, not email.
See also
- Voys, BelXS or RoutIT, which cloud PBX fits?Three popular NL platforms, differences are admin UI, partner model and per-user price.
- Teams Phone: Calling Plan, Direct Routing or Operator Connect?Three ways to connect PSTN to Teams, cost and management differ a lot.
- 3CX: self-host on VPS or take 3CX cloud?Self-host saves licence, but you own SBC, backup and updates.
None of the above fits?
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Or skip the DIY entirely
Our Managed IT clients do not look these things up. One point of contact, a fixed monthly price, resolved within working hours.