CRM popup missing or showing wrong customer on inbound call
Number format mismatch between PBX (E.164) and CRM (local 0-prefix).
Try this first
- 1Standardise on E.164 (+31...) everywhere
- 2Integration script normalises: strip +31, replace with 0
- 3International customers: do not apply 0-prefix trick, will not match
- 4Test with 5 different number formats
When to bring us in
Many CRM contacts in 06 format, others +316? Clean up CRM data first.
See also
- Voys, BelXS or RoutIT, which cloud PBX fits?Three popular NL platforms, differences are admin UI, partner model and per-user price.
- Teams Phone: Calling Plan, Direct Routing or Operator Connect?Three ways to connect PSTN to Teams, cost and management differ a lot.
- 3CX: self-host on VPS or take 3CX cloud?Self-host saves licence, but you own SBC, backup and updates.
None of the above fits?
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