Who do I make admin in the vendor portal?
The admin role can cancel, bill, and reset passwords. Just one person is a single point of failure, and worse if they leave.
Try this first
- 1Create at least two admins: a role account (admin@company.com) and one personal admin (the actual operator).
- 2The role account is your fallback when a person leaves; make sure the mailbox exists and is monitored.
- 3Enable MFA on both admins, not only the active one.
- 4Record per vendor who the admins are in your SaaS register. Run this list at every offboarding.
- 5For financial admins (billing access) the role can differ from technical admin; many vendors split it.
When to bring us in
If a single person is admin on a critical SaaS and may leave: ask for advice quickly; access recovery via vendor support can take weeks.
See also
- New hire has an account but cannot reach Outlook or TeamsAn M365 account without a license is an empty shell. Assigning takes a few clicks, but picking the right plan pays off long-term.
- Employee left, but their email must be retainedPulling the license straight away starts a 30-day timer on the mailbox. The right route keeps access to the mail without paying for the license.
- We pay for licenses nobody usesBetween leavers, duplicate plans, and test accounts there is often 10-20% wasted license spend. A usage report exposes it fast.
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