Click-and-collect orders properly handled.
Customer orders online, picks up in store. Three moments: pick, ready notification, handover with scan. If your POS cannot track these stages, status is unclear.
Try this first
- 1Add a 'ready for pickup' status in POS, not 'sold' yet.
- 2Send customer mail or SMS on ready, do not call.
- 3On pickup, scan order-id, only then mark sold.
- 4Set a timeout: not picked up in 7 days, remind or cancel.
When to bring us in
If 'never picked up' is recurring, look at the pickup spot. Often the layout is unclear to guests.
See also
- Lightspeed Retail or K-Series?Retail is for SKU-driven shops with e-commerce, K-Series is for hospitality.
- Is MplusKASSA right for my shop?Dutch vendor, strong for multi-store retail with solid accounting integration.
- Cloud POS or local only?Cloud needs reliable internet plus 4G failover, local-only loses multi-store sync.
None of the above fits?
Describe your situation below. We pass your input plus the steps you already saw to our AI and return tailored next-step advice. If it's too risky to DIY, we'll say so.
Or skip the DIY entirely
Our Managed IT clients do not look these things up. One point of contact, a fixed monthly price, resolved within working hours.