Screen broken, phone does not respond to taps
USB-OTG mouse or computer pairing often still allows data export.
Try this first
- 1Connect phone to laptop, unlock via Smart Lock if active
- 2iPhone: Finder or iTunes backup without unlock sometimes works
- 3Android: USB mouse via OTG to drive the screen
- 4Back up to OneDrive or the laptop
When to bring us in
Nothing works? Repair shop can replace the screen, then retry.
See also
- Work and personal apps blur together on the same phoneAndroid Enterprise and iOS-with-Intune can enforce a work profile, isolating business apps in a separate container.
- Setting up Microsoft 365 on a new phoneOutlook, Teams, and OneDrive run smoothest if you install Authenticator first and sign the others in afterwards.
- Moving Authenticator to a new phoneMicrosoft Authenticator has built-in cloud backup. Run it before wiping the old device, otherwise everything has to be re-added by hand.
None of the above fits?
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