Voice quality bad but cause unclear
Teams logs network stats per call. Admins can see them; you only get the basics in the call overview.
Try this first
- 1During the call, open more options and view connection statistics
- 2Note packet loss, jitter and RTT at the moment of poor audio
- 3Compare with a steady colleague on the same network
- 4Pass the numbers to IT for deeper analysis via CQD
When to bring us in
If stats are consistently poor across multiple networks.
See also
- Outlook crashes or freezes on large attachmentsUsually the mailbox cache is the culprit, not Outlook itself. Shrinking or relocating usually helps within ten minutes.
- Teams: they cannot hear me, or I hear nothingIn our experience Teams usually picked the wrong audio device after a Windows update or a new headset.
- OneDrive has stopped syncingThe cloud icon is grey or has a warning. Locally changed files are not showing up for colleagues.
None of the above fits?
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