@mentions stop triggering notifications
Mentions only register if the sender used your exact address and your filter is enabled. An autocomplete error breaks it instantly.
Try this first
- 1Check the Mentions filter in the inbox
- 2Ask the sender to reselect your name when typing @
- 3Have them clear stale wrong addresses from autocomplete
- 4Test with a fresh mention from a colleague
When to bring us in
If filter cannot be enabled or mentions stay invisible.
See also
- Outlook crashes or freezes on large attachmentsUsually the mailbox cache is the culprit, not Outlook itself. Shrinking or relocating usually helps within ten minutes.
- Teams: they cannot hear me, or I hear nothingIn our experience Teams usually picked the wrong audio device after a Windows update or a new headset.
- OneDrive has stopped syncingThe cloud icon is grey or has a warning. Locally changed files are not showing up for colleagues.
None of the above fits?
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