Appointments on my phone and in Outlook do not line up
Often one event lives in a local calendar instead of the Exchange calendar, or the Outlook app on the phone is logged into the wrong account.
Try this first
- 1Create a test event in Outlook on the PC and wait a minute. Does it land on the phone? Then sync is fine and the issue is the phone -> PC direction.
- 2On your phone: open the appointment and check which calendar it belongs to (Exchange, iCloud, Google). Only Exchange syncs with Outlook.
- 3iPhone > Settings > Calendar > Default Calendar > set to your work calendar. Otherwise 'new event' lands in iCloud.
- 4Outlook mobile app: remove and re-add the account. Outlook Mobile caches aggressively and sometimes drifts.
When to bring us in
If multiple colleagues see the same drift, a tenant policy or MDM rule may be involved; we are happy to take a look.
See also
- Outlook crashes or freezes on large attachmentsUsually the mailbox cache is the culprit, not Outlook itself. Shrinking or relocating usually helps within ten minutes.
- Teams: they cannot hear me, or I hear nothingIn our experience Teams usually picked the wrong audio device after a Windows update or a new headset.
- OneDrive has stopped syncingThe cloud icon is grey or has a warning. Locally changed files are not showing up for colleagues.
None of the above fits?
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