My folder is full of '... - Jan's copy' files
Two people edited the same file offline or outside OneDrive. OneDrive keeps both versions so no work is lost.
Try this first
- 1Open both files side by side and decide which is the right version. The difference is often a few lines.
- 2Merge by hand into one file, save with the original name, and delete the conflict copy.
- 3Ask why this happened: did you edit via File Explorer instead of Word/Excel? Co-authoring works only from the Office app or in the browser.
- 4For Word and Excel: use 'Share' from the top right and edit via the link, not through a shared File Explorer folder.
When to bring us in
If conflict copies keep appearing even with correct usage, a sync or permission issue is underneath; we should look.
See also
- Outlook crashes or freezes on large attachmentsUsually the mailbox cache is the culprit, not Outlook itself. Shrinking or relocating usually helps within ten minutes.
- Teams: they cannot hear me, or I hear nothingIn our experience Teams usually picked the wrong audio device after a Windows update or a new headset.
- OneDrive has stopped syncingThe cloud icon is grey or has a warning. Locally changed files are not showing up for colleagues.
None of the above fits?
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